Caesars Windsor Privacy Policy
Privacy comes first at Caesars Windsor in Canada. We design our casino services to keep personal details protected and handled responsibly.
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When you register, play, or contact support, we collect the information needed to operate your account. This can include identity checks, payment processing, and secure access management.
- Account details such as your full name, date of birth, and contact information.
- Verification data, including government-issued identification details.
- Financial details for deposits, withdrawals, and transaction history.
- Technical data such as device identifiers, IP address, and cookie data.
- Gameplay information such as session timing and gaming history.
If you choose to explore a welcome offer, you may see promotions such as Up to 650 CAD bonuses for new players. Some deposit-based offers are displayed as +200% on the first deposit, +150% on the second, +100% on the third, and +50% on the fourth.
Promotions are optional, and you can still use our services without receiving marketing messages. If you do opt in, we use your consent to guide how communications are sent.
How Your Data Is Used
We use your information to deliver essential casino services—not only promotional features. Account creation, verification, and secure sign-in depend on accurate details.
Deposits and withdrawals require payment method information and related records. Customer support may also rely on communication history to resolve requests accurately.
- Account management, including age and identity verification.
- Transaction processing for deposits, withdrawals, and confirmations.
- Fraud prevention and anti-money-laundering controls.
- Service improvement through usage analysis and troubleshooting.
- Marketing communications only where consent applies.
Some bonuses include defined limits, such as C$1200 with a 400% offer and 2500 Loyalty Points. Another example is doubling the first four deposits up to C$1600.
We also feature game-related promotions like Drops & Wins with prizes, spins, and C$6.3M+ to win. Availability and eligibility depend on the promotion available at the time.
How We Keep Data Secure
We protect personal information using technical and organizational controls across our website and applications. This includes encryption in transit, secure storage, and controlled access.
- Industry-standard encryption for data transmission.
- Secure storage systems designed to reduce unauthorized access.
- Access controls and authentication requirements for internal systems.
- Regular security assessments and staff training on data protection.
If a breach compromises personal information, we investigate promptly and take steps to reduce potential harm. We also notify affected individuals and report to relevant authorities where required by law.
Our services are not directed to individuals under the age of 19. We do not knowingly collect personal information from individuals under 19, and we delete it if collected inadvertently.
Sharing, Transfers & Cookies
We may share personal information with carefully selected recipients to operate Caesars Windsor in Canada. Sharing is limited to what is necessary for service delivery, security, and compliance.
Service providers can include payment processors, identity verification services, cloud hosting providers, customer support systems, and analytics providers. We also share information with regulators and tax authorities when required.
Your personal information may be transferred to, stored, and processed outside of Canada, including the United States. We apply safeguards to help ensure your information remains protected regardless of location.
We use cookies and similar technologies to keep the site functioning and to understand service performance. These may include essential, analytical, functional, and targeting cookies.
- Cookie consent controls where available in our services.
- Browser settings that can limit or disable certain cookies.
- Device preferences that affect tracking technologies.
Disabling certain cookies may affect features that rely on login continuity or saved preferences. Essential cookies may still be required for core functionality.
Key Details & Retention Summary
We keep retention and access practices clear so you understand what happens after you share information. If you request access or changes, we may need additional details to verify your identity.
| Category | Amount (CAD) | Details |
|---|---|---|
| Retention — Account information | +5 years | Kept for the duration of the account plus 5 years. |
| Retention — Transaction records | 7 years | Retained for tax requirements. |
| Retention — Gameplay data | 2 years | Specific retention period stated for gameplay data. |
| Retention — Communication records | 3 years | Specific retention period stated for communications. |
| Age eligibility (children’s privacy) | Under 19 | Services are not directed to individuals under 19; we do not knowingly collect personal information from individuals under 19 and will delete such information if inadvertently collected. |
| Information collected — Account information | N/A |
|
| Security measures | N/A |
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| Contact — Privacy Officer | N/A | Caesars Windsor Online Casino, 377 Riverside Drive East, Windsor, Ontario, Canada N9A 7H7; Email: [email protected]; Phone: 1-800-991-7777 |
| Bonus offer | C$1200 | 400% up to C$1200 + 2500 Loyalty Points. |
| Bonus offer | C$1600 | Double your first 4 deposits – up to C$1600. |
We may update our privacy practices from time to time and notify you of material changes. Notice may be provided by posting updates, sending an email, or showing a message on your next login.
If you want to exercise privacy rights such as access, correction, or deletion, contacting our Privacy Officer is the most direct option. We respond within 30 days and may request verification details before completing a request.