Caesars Windsor Terms and Conditions

In Canada, Caesars Windsor Online Casino operates under these Terms and Conditions. By using our Services, you agree to this Agreement and our Privacy Policy.

We may revise these Terms and Conditions from time to time. Updates take effect once posted, and continued play confirms your acceptance.

Defined terms explain how the platform functions, including your Account and our Services. A Bonus may include promotions, free bets, free spins, or similar incentives.

Eligibility and Access Requirements

• You must be at least 19 to open an account and participate.
• You must be physically located in Ontario, Canada while playing.
• We use geolocation technology to confirm your location.
• We allow one account per individual and prohibit account sharing.

If we suspect fraud, a breach of these Terms, or need to meet legal obligations, we may suspend or close an account. These steps help protect fair play and compliance.

Casino Games & Platform

Our platform provides games and features across web and mobile. Each game includes its own rules in the game information section, and you should review them before placing wagers.

Games use a certified Random Number Generator (RNG) to support fair outcomes. If a game malfunctions, affected bets are void and stakes are returned.

We may add, remove, or temporarily disable games without notice. When maintenance is scheduled, we post advance notice when possible.

Account History & Discrepancies

Your full game history is available in your account for at least 90 days. We recommend reporting any discrepancy within 14 days of the transaction.

Account Setup & Verification

Registration requires accurate, complete, and current personal information. This supports account security, responsible gaming controls, and legal requirements.

Information Needed to Register

• Full legal name and date of birth for eligibility checks.
• Residential address, a valid email address, and phone number.
• Last four digits of your Social Insurance Number for tax purposes.

We must verify your identity and may request supporting documents. Examples include government-issued photo ID, proof of address dated within the last 3 months, and proof that you own the payment method used.

You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorized access. We use industry-standard SSL encryption to protect data in transit.

Deposits & Withdrawals Overview

Deposits must be made using payment methods registered in your own name. We do not accept third-party payments, and deposits must be used for gameplay purposes.

Withdrawal requests are reviewed and may require additional verification. When possible, we return withdrawals to the original deposit method to support anti-money laundering compliance.

All accounts operate in Canadian Dollars (CAD). If a transaction involves another currency, it converts at the prevailing exchange rate, and your financial institution may charge conversion fees.

Bonus Terms Explained

Bonuses are intended for recreational players, and each offer may include additional conditions. Unless a promotion states otherwise, you may have only one active bonus at a time.

Bonus funds are wagered before cash funds. Bonuses require wagering before winnings can be withdrawn, and the standard requirement is 30x the bonus amount unless otherwise stated.

Wagering Contribution by Game

• Slots: 100%
• Table Games: 20%
• Video Poker: 10%
• Live Dealer Games: 10%
• Sports Betting: 0%

If you request a withdrawal before meeting wagering requirements, the bonus and related winnings are forfeited. Unless stated otherwise, bonuses expire 30 days after issuance.

We may limit bonus eligibility based on gameplay patterns and may void bonuses for abuse. Prohibited activity includes multiple accounts, coordinated betting, and zero-risk betting or hedging intended to clear bonus requirements.

Player Obligations & Policies

You must provide accurate information and keep it up to date. Your account is for your personal use only, and you must not share credentials or allow others to access it.

Responsible Gaming Controls

We offer tools to help manage time and spending, supporting safer play in Canada. Options include deposit limits, session time limits, and reality checks with timed reminders.

• Temporary timeouts for 24 hours, 7 days, or 30 days.
• Self-exclusion for 6 months, 1 year, 5 years, or permanent.
• A 24-hour cooling-off period applies when lowering limits or shortening exclusions.

We apply age verification to help prevent underage gaming. If we determine a player is under 19, we suspend the account, return deposits, and void winnings.

Complaints, Governing Law & Liability

If you have a complaint about our Services, contact Customer Support first. If needed, you may escalate by sending a written complaint to [email protected].

We aim to resolve complaints within 14 business days. These Terms are governed by the laws of Ontario, Canada, and disputes are subject to Ontario courts.

We limit liability for matters such as technical failures, unauthorized access, or service interruptions. Our maximum liability is limited to the amount in your account balance at the time of the claim.

Customer Support Contact Details

Caesars Windsor Online Casino
377 Riverside Drive East
Windsor, Ontario, Canada
N9A 7H7

Email: [email protected]
Phone: 1-800-991-7777

If you decide to register, please review these Terms carefully before playing. Clear expectations help keep gameplay secure and straightforward.